Privacy Policy

Last updated: Mar 1, 2026

At Soaring ("we," "our," or "us"), we value your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you use our AI Customer Service System and related services (the "Service").

1. Information We Collect

Account Information: When you sign up, we collect your name, email address, and profile picture (via Google Auth or email registration).
AI Training Data: Content you upload for AI training, including documents (PDFs, text files), Q&A pairs, and brand instructions.
Communication Data: Chat logs, transcripts, and metadata from conversations processed by your AI agents across connected channels (e.g., LINE, Telegram, Custom API).
Usage Data: Information about how you interact with our dashboard, including IP addresses, browser types, and feature usage statistics.

2. How We Use Your Information

We use the collected data for the following purposes:

To provide, maintain, and improve the Soaring platform.
To train and customize specific AI agents based on your provided knowledge base.
To facilitate communication between your AI agents and your end-users.
To manage user authentication and role-based access controls within your team.
To send important service updates, security alerts, and administrative messages.

3. AI and Data Processing

Soaring utilizes Large Language Models (LLMs) to power its AI agents.

Context Isolation: Data uploaded to a specific agent (e.g., documents, Q&A) is used solely to provide context for that agent. We do not share your proprietary knowledge base with other customers.
Third-Party Processors: We may transmit anonymized or context-specific data to third-party AI model providers (such as OpenAI or Anthropic) solely for the purpose of generating responses. These providers are not permitted to use your data to train their foundational models.

4. Data Sharing and Disclosure

We do not sell your personal data. We may share information in the following circumstances:

Service Providers: With trusted third-party vendors who assist in hosting (e.g., Firebase), data storage, and analytics.
Legal Compliance: If required by law, regulation, or legal process.
Business Transfers: In connection with a merger, acquisition, or sale of assets.

5. Data Security

We implement industry-standard security measures, including encryption in transit and at rest, to protect your data. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

6. Your Rights

You have the right to:

Access the personal information we hold about you.
Update or correct your account details via the "Account" settings.
Delete your AI agents, uploaded documents, or your entire account.
Request a copy of your data.

7. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

support@soaringad.com

1. Information We Collect

Account Information: When you sign up, we collect your name, email address, and profile picture (via Google Auth or email registration).

AI Training Data: Content you upload for AI training, including documents (PDFs, text files), Q&A pairs, and brand instructions.

Communication Data: Chat logs, transcripts, and metadata from conversations processed by your AI agents across connected channels (e.g., LINE, Telegram, Custom API).

Usage Data: Information about how you interact with our dashboard, including IP addresses, browser types, and feature usage statistics.

2. How We Use Your Information

We use the collected data for the following purposes:

To provide, maintain, and improve the Soaring platform.

To train and customize specific AI agents based on your provided knowledge base.

To facilitate communication between your AI agents and your end-users.

To manage user authentication and role-based access controls within your team.

To send important service updates, security alerts, and administrative messages.

3. AI and Data Processing

Soaring utilizes Large Language Models (LLMs) to power its AI agents.

Context Isolation: Data uploaded to a specific agent (e.g., documents, Q&A) is used solely to provide context for that agent. We do not share your proprietary knowledge base with other customers.

Third-Party Processors: We may transmit anonymized or context-specific data to third-party AI model providers (such as OpenAI or Anthropic) solely for the purpose of generating responses. These providers are not permitted to use your data to train their foundational models.

4. Data Sharing and Disclosure

We do not sell your personal data. We may share information in the following circumstances:

Service Providers: With trusted third-party vendors who assist in hosting (e.g., Firebase), data storage, and analytics.

Legal Compliance: If required by law, regulation, or legal process.

Business Transfers: In connection with a merger, acquisition, or sale of assets.